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NotificationsOverview

Notifications

Notifications help you stay on top of coaching without living in the app. Manage them under Settings → Notifications (coaches and clients both have this area).

Push alerts work in the iOS and Android apps. They are not available in a regular browser tab. If you mainly use your phone in Safari or Chrome, install the app for lock-screen alerts.

What coaches get

When push is on, coaches can receive alerts for:

  • New messages from clients
  • New check-in submissions when a client turns in their weekly check-in
  • New intake applications when someone submits your public apply form
  • Workspace or platform notices (announcements and rare platform broadcasts)

You can turn individual topics on or off in Settings (for example, messages vs check-in submissions). New applications also appear under Clients → Applications and in the in-app notification bell.

What clients get

When push is on, clients can receive alerts for:

  • Messages from their coach (including check-in feedback that lands in chat)
  • Check-in reminders on (or the day after) their assigned check-in day, at the time they set
  • Workout reminders on training days, at the time they set (when exercises are part of their plan)
  • Macro updates when their coach changes targets
  • New resources when the coach shares something in Resources
  • New challenges when the coach starts a community challenge
  • Platform or workspace notices when those are used

Clients set reminder times and quiet hours under Settings.

Turning push on

  1. Open CoachingPortal in the iOS or Android app.
  2. Go to Settings → Notifications.
  3. Turn Push notifications on and allow permission when your phone asks.

If you tapped “Don’t allow” earlier, turn notifications on for CoachingPortal in your phone’s system settings, then try the in-app toggle again.

You’ll also see a notifications step during onboarding, and short prompts on some screens (for example messaging). If you dismiss a prompt, it may stay hidden for a while — Settings always works.

Quiet hours

Quiet hours pause push alerts during the window you choose (for example late night). In-app badges and message lists still update; nothing is lost. When quiet hours end, old alerts are not replayed as a flood of notifications.

Quiet hours are personal to you, not shared across the whole workspace.

Opening an alert

If the app is open in the background, tapping a notification usually takes you to the related screen (messages, check-in, and so on).

If the app was fully closed, your phone may simply open the app to the home/dashboard screen. You can still open Messages or Check-in from the menu — the alert itself still means something new is waiting.

In-app banners (not the same as push)

Separate from lock-screen push:

  • Workspace announcements — short notes from a coach to their clients (for example holiday hours). Coaches create these under Settings → Announcements. Clients see them on the dashboard.
  • Platform broadcasts — occasional notices from CoachingPortal itself.

You can dismiss these with ×. They also expire on their own.

Badges

Unread messages and pending check-ins still show as counts in the app navigation. Those update when you’re in the app, whether or not push is on.

Email

There are no email alerts for day-to-day coaching activity (messages, check-ins, reminders). Email is only for account items such as invites, billing, and password resets.

Want a weekly email digest? Send a feature request from Settings.

Pausing everything

Turn Push notifications off in Settings to mute lock-screen alerts without changing quiet hours or reminder times. Turn it back on anytime. As long as you didn’t revoke permission in the phone’s system settings, you usually won’t need to re-approve.

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